Salesforce Live Agent

Salesforce Live Agent is a live chat software that enables you to support your prospects and customers while they are still present on your site or app in real-time by providing embedded chat support.

By integrating Wavecell Chat Apps product into Salesforce Service Cloud you get the best of both products, a simple and unique Chat Apps API with no deployment needed, as well as the more advanced customer service tool.

Some use cases

• Receive and send Chat Apps messages from different channels(WhatsApp, Zalo, Viber, 2-Way SMS and more) for support live agent.

Product scope

• Salesforce Chat

What you’ll need

• A Wavecell account
• Your Salesforce Service Cloud Lightning account

Creating your Chat Apps integration with Salesforce’s Chat feature

1. Make sure that Chat is enabled (go to Lightning Setup -> Platform Tools -> Feature Settings -> Service -> Chat (Formerly Live Agent)) and copy your API Endpoint:
   

2. Set up your Service Cloud Chat (Skills, Settings, Users, Button, Deployment…) according to : Salesforce guide

3. Get your ButtonId, (go to Chat -> Chat Buttons and Invitations) and copy your ButtonId:
   

4. Get your DeploymentsId and OrganisationId, (go to Chat -> Deployments) and copy both IDs:
   

5. Send Wavecell support(support@wavecell.com) the following information:

• ButtonId
• DeploymentsId
• OrganisationId
• Chat API Endpoint

Our support team will notify you via email once your account has been set up.