Salesforce Live Agent
Salesforce Live Agent is a live chat software that enables you to support your prospects and customers while they are still present on your site or app in real-time by providing embedded chat support.
By integrating Wavecell Chat Apps product into Salesforce Service Cloud you get the best of both products, a simple and unique Chat Apps API with no deployment needed, as well as the more advanced customer service tool.
Some use cases
- Receive and send Chat Apps messages from different channels(WhatsApp, Zalo, Viber, 2-Way SMS and more) for support live agent.
- Salesforce Chat
What you’ll need
- A Wavecell account
- Your Salesforce Service Cloud Lightning account
Creating your Chat Apps integration with Salesforce’s Chat feature
Make sure that Chat is enabled (go to Lightning Setup -> Platform Tools -> Feature Settings -> Service -> Chat (Formerly Live Agent)) and copy your API Endpoint:
Set up your Service Cloud Chat (Skills, Settings, Users, Button, Deployment…) according to : Salesforce guide
Get your ButtonId, (go to Chat -> Chat Buttons and Invitations) and copy your ButtonId:
Get your DeploymentsId and OrganisationId, (go to Chat -> Deployments) and copy both IDs:
Send Wavecell support(firstname.lastname@example.org) the following information:
- Chat API Endpoint
Our support team will notify you via email once your account has been set up.